If you spend a lot of time consuming multimedia or playing games online, you’ve probably been faced at least once with your Shockwave crashing. Having to fix it one time is no big deal.

You furrow your brows, click your mouse a few times and resolve the issue. There, now you can get on with your business. However, when your Shockwave keeps crashing, things get really annoying. What can you do about it?

Why Shockwave Keeps Crashing?

Download the Latest Version of Shockwave

It could be that you’ve been playing with or using a bunch of new stuff that doesn’t mesh too well with the version of Shockwave you have installed. So, one possible solution when Shockwave keeps crashing is to track down the latest version.

Go to the page titled, “Download and Install Shockwave player,” on the Adobe website. The first recommended step is to check if you already have Shockwave installed, and you, of course, do have it installed.

Check anyway, because you’ll get to find out just how ancient your version is. But wait…you may discover that, unfortunately, you do actually have the latest version.

Are you out of hope, then? Of course not.

Uninstall and Reinstall Shockwave

Another approach is to uninstall Shockwave. The exact steps to remove the program vary depending on your operating system. After Shockwave is gone, download it again and reinstall it. Resume your computer activity and see if that solves the problem.

Fortunately, a Shockwave uninstall and reinstall seems to make good the huge majority of problems when Shockwave keeps crashing.

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Update or Change Browsers

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If you haven’t updated your browser in a while, do that now. See if that solves the Shockwave issue.

​If not, it could be that, for whatever reason, your browser and Shockwave just don’t get along. So, for example, if you use Internet Explorer, try Firefox.

If you use Chrome, try Firefox. Avoid switching to Internet Explorer if you can help it. It’s behind the times, displays poorly, and can be prone to malware and other issues.

Uninstall and Reinstall Browsers

If you don’t want to change browsers or that step doesn’t work, you can also try uninstalling and reinstalling your browser.

This also acts as a double check that you have the latest version of the browser installed.

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Contact Support Personnel With the Game / Website You Are Trying To Use

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If your Shockwave seems to crash only when you play a certain game or are on a specific website, then chances are that the issue is on that developer’s end.

Send an email or message explaining the situation, and include information on your operating system, browser and other particulars.

​Some developers are responsive and will do anything they can as soon as possible to get Shockwave working optimally with the game or website. Others do next to nothing.

At the very least, you can search online forums for your particular issue and commiserate with others who are waiting for developers to get their business together.

It is a bummer that you can no longer enjoy your game like you used to/were looking forward to, but it’s a chance to discover other games.

Stop Using Shockwave

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If the problem keeps going on and on, making you even more frustrated, it may be time to stop using Shockwave altogether.

Uninstalling it could make your life easier, and in fact, many computer experts advise users to ditch Shockwave.

The reasoning is that Shockwave is too glitchy and requires too much updating. It can also prove dangerous if you keep it on your computer for too long without updating it.

Consult an Expert

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Okay, so maybe we were kidding a bit about stopping your Shockwave use. You love your computer games and multimedia, and you’re not about to stop anytime soon.You can type Shockwave-related questions in the official Adobe Shockwave Player forum and prioritize answers from Adobe Community Professionals. You’ll see an orange ACP badge with their answers, and they can help on Twitter as well.

For Adobe help, your options include the Director Support Center, Adobe Support Programs and Adobe Online Forums. Try all three or whichever one you’re comfortable with.

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Other Common Computer Gaming Issues

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Hopefully, you’ve got your Shockwave issue solved, but see if any of the issues below seem familiar to you.

Flash Games not Running in Chrome

It can be frustrating when you want to play a Flash game and get a black screen in your Chrome browser. First, if you’re in incognito mode, that’s no good anymore. You have to switch to a regular Chrome browser window.

If you’re already using a regular window, open your Chrome Flash settings. Turn the slider to on, and switch the “Ask First” to off.

Of course, tried-and-true methods such as updating Chrome to the latest version tend to usually solve the problem. Alternatively, you may need to enable Flash to run on certain websites.

Oh yeah, try rebooting your computer if you haven’t already. You may also need to check that you have the latest version of Flash and that it’s not disabled. You also need to have JavaScript enabled to play many Flash games.

The Game Crashes When You Try To Play It or While You Play It

It can be frustrating when you want to play a Flash game and get a black screen in your Chrome browser. First, if you’re in incognito mode, that’s no good anymore. You have to switch to a regular Chrome browser window.

If you’re already using a regular window, open your Chrome Flash settings. Turn the slider to on, and switch the “Ask First” to off.

Of course, tried-and-true methods such as updating Chrome to the latest version tend to usually solve the problem. Alternatively, you may need to enable Flash to run on certain websites.

Oh yeah, try rebooting your computer if you haven’t already. You may also need to check that you have the latest version of Flash and that it’s not disabled. You also need to have JavaScript enabled to play many Flash games.

You Cannot Connect to the Online Game Server

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One big reason that some players can’t connect to their online game server is that the gamer and server are running different versions of the game. So, you may need to update your game.

If you’re running the same version of the game as the server is, you might need to download something else—another piece of software that’s necessary for the connection.

Of course, it could just be that the server has crashed due to overload, an update or some other issue. If this is the case, wait a bit and try again.

You Have Poor Game Performance Issues in General

It doesn’t take much to go wrong for your gaming fun to be affected. Audio issues, choppy frame speeds, lags and issues with video quality can all lead to you flinging your hands up in frustration. Games such as “Gears of War,” “Age of Empires III,” “Zoo Tycoon II” and others can be especially susceptible.

Some steps you can take to resolve these issues include limiting how many players you allow to join in on an LAN or internet connection. You can also try updating the sound card driver and the video adapter driver.

Other ideas:

  • Enable the checkbox for “Adjust for best performance” under Visual Effects in Performance Options.
  • Run “Performance Information and Tools” on your computer if you have that option (older computers may not have it).
  • Run a hard disk check for errors.
  • Perform a clean startup of your computer, and empty the temp folder.
  • Update your graphics driver.

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Of course, the issue could be on the game’s end and not on yours. Sometimes, you just know that it couldn’t be on your end, for example, if all of your other games play just fine. In such cases, the code is wonky.

Your best bet may be to email the developer and hope the issue gets fixed soon. You can also check the developer’s subreddit and Twitter feeds to see if there’s any talk about the game’s performance (and to ask your own questions!).

General Good Practices

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As you may have noticed, common advice offered here, whether it’s for Shockwave or a general gaming problem, is to check for the latest versions and to update what needs updating. But, also, restart your computer. (You knew that was coming.)

The reality is that it’s really frustrating when your Shockwave keeps crashing or you’re having other gaming issues and OF COURSE you’ve tried all of the basics and nothing works.

Hopefully, the helpful folks in various forums will be able to assist you, or you’ll discover that a game patch or update is coming right down the pipeline.

When you ask questions specific to your situation, list as much information as possible, including your operating system, the name of the game/the website that Shockwave crashes on and your browser.

Also outline the steps you’ve already taken to resolve the problem, including, yep, you guessed it, the fact that you’ve restarted and updated (people will ask). Putting all of this information forth up front saves time and avoids inefficient back-and-forth dialogue.

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